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Question: Where is this ad coming from?
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Answer #1:What browser?
Answer #2:Did you re-boot?
Answer #3:Try restarting it (turn it off, then back on).
If that didn't work, have your mum do the following...
The key words here are SAFE MODE with Networking!!!
Download, (if you can't get on-line, have a friend download and copy to disc/flash for transfer) install, update and then in SAFE MODE* run full scans with these programs...
** Click Here
**Note: Malwarebytes should be run in 'Normal Mode' unless that isn't possible!
*** Important, when downloaded/installed/updated disconnect from the internet ***
Try running a couple of on-line scans to be sure...
*Note: On start up (before Windows loads) keep tapping either F5 or F8 (be aware that some manufacturers use F8 for system recovery!) then use arrow keys to highlight 'Safe Mode with networking' and hit Enter/Return, click on a user account, enter the Administrator password (if you don't know it, there probably isn't one so leave it blank) and hit Enter/Return.
Answer #4:restart your computer
and DO a virus check
then after that
restart it again
hopefully that WILL take care of it
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